We Predict, the next shift in customer interface for brick and mortar will be Mobile-less…Or at least you have to carry less stuff in your pants

With new technology being released, we’re looking ahead to see how the tech landscape would affect customer touch points.

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Apple has been known to mainstream a lot of technology that might be considered to be marginal. Whether you agree with this or not but the removal of the headphone 3.5mm is one example of this risk-taking that mainstreams the whole industry. We say mainstreaming because a lot of smartphone producers are silently cutting out the 3.5mm adaptor in their new models, not all of course, but the industry designs are slowly going in that direction.

Why are we talking about Apple? Because one thing that they are trying to mainstream now that we think is interesting is facial recognition. Now by no means that Apple was the first one to think of using facial recognition as a security tool for your phone, in fact, we give nods to Samsung for beating Apple in that race. But this blog post isn’t about which company is better because there is a lot of opinion about this topic out there. This blog post is about how identification technology is evolving and how it’s going to change the way any businesses with a storefront recognize their customers.

Continue reading “We Predict, the next shift in customer interface for brick and mortar will be Mobile-less…Or at least you have to carry less stuff in your pants”

Tech Talk! Customer service automation, leveraging Facebook Messenger for customer service

A new proposal for Customer Service Automation

There has been a conundrum within the business sector about the ever elusive problem of customer service. Good and bad customer services it seems depends on whether or not companies (at least the big ones) are using robots to talk to the customers or a person.

As a customer when we call the hotlines; we pray to heavens that it will be a person on the other side of that line talking to us. So Why do we hate talking to a bot so much? It boils down to the fact that we cannot vent our frustration towards a Bot rather when it’s a person we’re hoping the person on the other end of the line has enough empathy and help us fix whatever issue that we want to fix ASAP.

The Old Model for Bots is Crap! (excuse the French) 

Continue reading “Tech Talk! Customer service automation, leveraging Facebook Messenger for customer service”